{"id":13,"date":"2026-01-13T08:48:49","date_gmt":"2026-01-13T08:48:49","guid":{"rendered":"https:\/\/zidielectronics.co.ke\/?page_id=13"},"modified":"2026-05-26T02:12:21","modified_gmt":"2026-05-25T23:12:21","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/zidielectronics.co.ke\/?page_id=13","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46d1b96e e-flex e-con-boxed e-con e-parent\" data-id=\"46d1b96e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77b1effb elementor-widget elementor-widget-text-editor\" data-id=\"77b1effb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"688\" data-end=\"709\">1. Policy Overview<\/h2><p data-start=\"710\" data-end=\"943\">Zidi Electronics is committed to supplying <strong data-start=\"751\" data-end=\"798\">quality, safe, and fit-for-purpose products<\/strong>. If a product does not meet acceptable quality standards or does not match its description, customers are entitled to remedies under Kenyan law.<\/p><p data-start=\"945\" data-end=\"1170\">Returns and refund requests must generally be made within <strong data-start=\"1003\" data-end=\"1048\">5 calendar days of delivery<\/strong>, except where a product is defective, unsafe, or misrepresented, in which case statutory rights apply beyond this period.<\/p><hr data-start=\"1172\" data-end=\"1175\" \/><h2 data-start=\"1177\" data-end=\"1215\">2. Customer Rights Under Kenyan Law<\/h2><p data-start=\"1216\" data-end=\"1285\">Under the Kenya Consumer Protection Act, customers have the right to:<\/p><ul data-start=\"1287\" data-end=\"1567\"><li data-start=\"1287\" data-end=\"1358\"><p data-start=\"1289\" data-end=\"1358\">Receive goods that are of <strong data-start=\"1315\" data-end=\"1337\">acceptable quality<\/strong>, safe, and durable<\/p><\/li><li data-start=\"1359\" data-end=\"1402\"><p data-start=\"1361\" data-end=\"1402\">Obtain <strong data-start=\"1368\" data-end=\"1400\">accurate product information<\/strong><\/p><\/li><li data-start=\"1403\" data-end=\"1489\"><p data-start=\"1405\" data-end=\"1489\">Receive a <strong data-start=\"1415\" data-end=\"1449\">refund, replacement, or repair<\/strong> for defective or misrepresented goods<\/p><\/li><li data-start=\"1490\" data-end=\"1567\"><p data-start=\"1492\" data-end=\"1567\">Be protected from <strong data-start=\"1510\" data-end=\"1565\">unfair, misleading, or deceptive business practices<\/strong><\/p><\/li><\/ul><p data-start=\"1569\" data-end=\"1638\">This policy <strong data-start=\"1581\" data-end=\"1637\">does not limit or override statutory consumer rights<\/strong>.<\/p><hr data-start=\"1640\" data-end=\"1643\" \/><h2 data-start=\"1645\" data-end=\"1704\">3. Conditions for Standard Returns (Non-Defective Items)<\/h2><p data-start=\"1705\" data-end=\"1738\">To qualify for a standard return:<\/p><ul data-start=\"1740\" data-end=\"1994\"><li data-start=\"1740\" data-end=\"1811\"><p data-start=\"1742\" data-end=\"1811\">The item must be <strong data-start=\"1759\" data-end=\"1809\">unused, uninstalled, and in original condition<\/strong><\/p><\/li><li data-start=\"1812\" data-end=\"1886\"><p data-start=\"1814\" data-end=\"1886\">The item must include <strong data-start=\"1836\" data-end=\"1884\">original packaging, accessories, and manuals<\/strong><\/p><\/li><li data-start=\"1887\" data-end=\"1937\"><p data-start=\"1889\" data-end=\"1937\">A <strong data-start=\"1891\" data-end=\"1918\">valid proof of purchase<\/strong> must be provided<\/p><\/li><li data-start=\"1938\" data-end=\"1994\"><p data-start=\"1940\" data-end=\"1994\">The request must be made within <strong data-start=\"1972\" data-end=\"1994\">5 days of delivery<\/strong><\/p><\/li><\/ul><p data-start=\"1996\" data-end=\"2077\">Returns that fail to meet these conditions may be rejected or partially refunded.<\/p><hr data-start=\"2079\" data-end=\"2082\" \/><h2 data-start=\"2084\" data-end=\"2135\">4. Defective, Unsafe, or Misrepresented Products<\/h2><p data-start=\"2136\" data-end=\"2279\">If a product is found to be <strong data-start=\"2164\" data-end=\"2251\">defective, unsafe, damaged on arrival, or materially different from its description<\/strong>, customers are entitled to:<\/p><ul data-start=\"2281\" data-end=\"2366\"><li data-start=\"2281\" data-end=\"2306\"><p data-start=\"2283\" data-end=\"2306\">A <strong data-start=\"2285\" data-end=\"2300\">full refund<\/strong>, OR<\/p><\/li><li data-start=\"2307\" data-end=\"2332\"><p data-start=\"2309\" data-end=\"2332\">A <strong data-start=\"2311\" data-end=\"2326\">replacement<\/strong>, OR<\/p><\/li><li data-start=\"2333\" data-end=\"2366\"><p data-start=\"2335\" data-end=\"2366\">A <strong data-start=\"2337\" data-end=\"2347\">repair<\/strong> (where applicable)<\/p><\/li><\/ul><p data-start=\"2368\" data-end=\"2510\">Customers must notify Zidi Electronics within a <strong data-start=\"2414\" data-end=\"2433\">reasonable time<\/strong>, preferably within <strong data-start=\"2453\" data-end=\"2477\">48 hours of delivery,<\/strong> for DOA (Dead on Arrival) cases.<\/p><p data-start=\"2512\" data-end=\"2646\">Zidi Electronics will <strong data-start=\"2532\" data-end=\"2577\">bear all reasonable return shipping costs<\/strong> for confirmed defective or misrepresented items, as required by law.<\/p><hr data-start=\"2648\" data-end=\"2651\" \/><h2 data-start=\"2653\" data-end=\"2674\">5. Partial Refunds<\/h2><p data-start=\"2675\" data-end=\"2707\">Partial refunds may apply where:<\/p><ul data-start=\"2709\" data-end=\"2892\"><li data-start=\"2709\" data-end=\"2744\"><p data-start=\"2711\" data-end=\"2744\">The item shows <strong data-start=\"2726\" data-end=\"2742\">signs of use<\/strong><\/p><\/li><li data-start=\"2745\" data-end=\"2794\"><p data-start=\"2747\" data-end=\"2794\">Original packaging or accessories are missing<\/p><\/li><li data-start=\"2795\" data-end=\"2892\"><p data-start=\"2797\" data-end=\"2892\">Damage is caused by <strong data-start=\"2817\" data-end=\"2892\">customer misuse, negligence, power surges, or unauthorised installation<\/strong><\/p><\/li><\/ul><hr data-start=\"2894\" data-end=\"2897\" \/><h2 data-start=\"2899\" data-end=\"2925\">6. Non-Returnable Items<\/h2><p data-start=\"2926\" data-end=\"3036\">The following items are <strong data-start=\"2950\" data-end=\"2968\">non-returnable<\/strong>, except where legally required due to defects or misrepresentation:<\/p><ul data-start=\"3038\" data-end=\"3197\"><li data-start=\"3038\" data-end=\"3064\"><p data-start=\"3040\" data-end=\"3064\">Gift cards or vouchers<\/p><\/li><li data-start=\"3065\" data-end=\"3101\"><p data-start=\"3067\" data-end=\"3101\">Downloadable or digital software<\/p><\/li><li data-start=\"3102\" data-end=\"3146\"><p data-start=\"3104\" data-end=\"3146\">Hygiene-sensitive personal care products<\/p><\/li><li data-start=\"3147\" data-end=\"3197\"><p data-start=\"3149\" data-end=\"3197\">Products damaged by misuse or external factors<\/p><\/li><\/ul><hr data-start=\"3199\" data-end=\"3202\" \/><h2 data-start=\"3204\" data-end=\"3237\">7. Refund Processing Timelines<\/h2><p data-start=\"3238\" data-end=\"3278\">Once a return is received and inspected:<\/p><ul data-start=\"3280\" data-end=\"3517\"><li data-start=\"3280\" data-end=\"3335\"><p data-start=\"3282\" data-end=\"3335\">Customers will be notified of approval or rejection<\/p><\/li><li data-start=\"3336\" data-end=\"3409\"><p data-start=\"3338\" data-end=\"3409\">Approved refunds will be processed to the <strong data-start=\"3380\" data-end=\"3407\">original payment method<\/strong><\/p><\/li><li data-start=\"3410\" data-end=\"3517\"><p data-start=\"3412\" data-end=\"3517\">Refund processing typically takes <strong data-start=\"3446\" data-end=\"3467\">5\u201310 working days<\/strong>, depending on banking or mobile money providers<\/p><\/li><\/ul><hr data-start=\"3519\" data-end=\"3522\" \/><h2 data-start=\"3524\" data-end=\"3553\">8. Late or Missing Refunds<\/h2><p data-start=\"3554\" data-end=\"3588\">If a refund has not been received:<\/p><ol data-start=\"3590\" data-end=\"3762\"><li data-start=\"3590\" data-end=\"3642\"><p data-start=\"3593\" data-end=\"3642\">Confirm with your bank or mobile money provider<\/p><\/li><li data-start=\"3643\" data-end=\"3680\"><p data-start=\"3646\" data-end=\"3680\">Allow reasonable processing time<\/p><\/li><li data-start=\"3681\" data-end=\"3762\"><p data-start=\"3684\" data-end=\"3762\">Contact Zidi Electronics at <strong data-start=\"3710\" data-end=\"3742\"><a rel=\"noopener\" data-start=\"3712\" data-end=\"3740\">sales@zidielectronics.co.ke<\/a><\/strong> or <strong data-start=\"3746\" data-end=\"3762\">0115080618<\/strong><\/p><\/li><\/ol><hr data-start=\"3764\" data-end=\"3767\" \/><h2 data-start=\"3769\" data-end=\"3801\">9. Sale and Promotional Items<\/h2><p data-start=\"3802\" data-end=\"3998\">Items purchased during <strong data-start=\"3825\" data-end=\"3848\">sales or promotions<\/strong> may be subject to limited refund eligibility, <strong data-start=\"3895\" data-end=\"3954\">except where the product is defective or misrepresented<\/strong>, in which case full statutory rights apply.<\/p><hr data-start=\"4000\" data-end=\"4003\" \/><h2 data-start=\"4005\" data-end=\"4021\">10. Exchanges<\/h2><p data-start=\"4022\" data-end=\"4050\">Exchanges are offered where:<\/p><ul data-start=\"4052\" data-end=\"4162\"><li data-start=\"4052\" data-end=\"4109\"><p data-start=\"4054\" data-end=\"4109\">The product is <strong data-start=\"4069\" data-end=\"4107\">defective or damaged upon delivery<\/strong><\/p><\/li><li data-start=\"4110\" data-end=\"4162\"><p data-start=\"4112\" data-end=\"4162\">A <strong data-start=\"4114\" data-end=\"4147\">replacement of the same model<\/strong> is available<\/p><\/li><\/ul><p data-start=\"4164\" data-end=\"4256\">Requests must be made through <strong data-start=\"4194\" data-end=\"4226\"><a rel=\"noopener\" data-start=\"4196\" data-end=\"4224\">sales@zidielectronics.co.ke<\/a><\/strong> before returning the product.<\/p><hr data-start=\"4258\" data-end=\"4261\" \/><h2 data-start=\"4263\" data-end=\"4275\">11. Gifts<\/h2><ul data-start=\"4276\" data-end=\"4483\"><li data-start=\"4276\" data-end=\"4393\"><p data-start=\"4278\" data-end=\"4393\">If an item was marked as a gift and shipped directly to the recipient, <strong data-start=\"4349\" data-end=\"4365\">store credit<\/strong> may be issued upon return<\/p><\/li><li data-start=\"4394\" data-end=\"4483\"><p data-start=\"4396\" data-end=\"4483\">Refunds for gift purchases not marked as gifts will be issued to the <strong data-start=\"4465\" data-end=\"4483\">original buyer<\/strong><\/p><\/li><\/ul><hr data-start=\"4485\" data-end=\"4488\" \/><h2 data-start=\"4490\" data-end=\"4519\">12. Return Shipping Policy<\/h2><ul data-start=\"4520\" data-end=\"4861\"><li data-start=\"4520\" data-end=\"4588\"><p data-start=\"4522\" data-end=\"4588\">Customers bear <strong data-start=\"4537\" data-end=\"4562\">return shipping costs<\/strong> for non-defective items<\/p><\/li><li data-start=\"4589\" data-end=\"4693\"><p data-start=\"4591\" data-end=\"4693\">Zidi Electronics covers shipping costs for <strong data-start=\"4632\" data-end=\"4691\">confirmed defective, unsafe, or misrepresented products<\/strong><\/p><\/li><li data-start=\"4694\" data-end=\"4761\"><p data-start=\"4696\" data-end=\"4761\">Customers are encouraged to use <strong data-start=\"4728\" data-end=\"4759\">trackable shipping services<\/strong><\/p><\/li><li data-start=\"4762\" data-end=\"4861\"><p data-start=\"4764\" data-end=\"4861\">Zidi Electronics is not responsible for lost return parcels not shipped through approved channels<\/p><\/li><\/ul><hr data-start=\"4863\" data-end=\"4866\" \/><h2 data-start=\"4868\" data-end=\"4901\">13. Warranty vs. Return Rights<\/h2><p data-start=\"4902\" data-end=\"4993\">Returns and refunds under this policy are <strong data-start=\"4944\" data-end=\"4992\">separate from manufacturer warranty coverage<\/strong>.<\/p><p data-start=\"4995\" data-end=\"5146\">Products outside the return window but still under warranty will be serviced under Zidi Electronics<strong data-start=\"5078\" data-end=\"5105\">\u00a0warranty terms<\/strong>, without limiting legal consumer rights.<\/p><hr data-start=\"5148\" data-end=\"5151\" \/><h2 data-start=\"5153\" data-end=\"5196\">14. Business Fairness &amp; Abuse Prevention<\/h2><p data-start=\"5197\" data-end=\"5255\">Zidi Electronics reserves the right to refuse returns where:<\/p><ul data-start=\"5257\" data-end=\"5379\"><li data-start=\"5257\" data-end=\"5288\"><p data-start=\"5259\" data-end=\"5288\">Fraud or abuse is suspected<\/p><\/li><li data-start=\"5289\" data-end=\"5334\"><p data-start=\"5291\" data-end=\"5334\">Items show evidence of intentional damage<\/p><\/li><li data-start=\"5335\" data-end=\"5379\"><p data-start=\"5337\" data-end=\"5379\">Return policies are repeatedly exploited<\/p><\/li><\/ul><p data-start=\"5381\" data-end=\"5438\">This is done while <strong data-start=\"5400\" data-end=\"5437\">respecting lawful consumer rights<\/strong>.<\/p><hr data-start=\"5440\" data-end=\"5443\" \/><h2 data-start=\"5445\" data-end=\"5483\">15. Contact &amp; Complaints Resolution<\/h2><p data-start=\"5484\" data-end=\"5553\">For return requests, complaints, or legal consumer concerns, contact:<\/p><p data-start=\"5555\" data-end=\"5679\">\u00a0<strong data-start=\"5558\" data-end=\"5590\"><a rel=\"noopener\" data-start=\"5560\" data-end=\"5588\">sales@zidielectronics.co.ke<\/a><\/strong><br data-start=\"5590\" data-end=\"5593\" \/>\u00a0<strong data-start=\"5596\" data-end=\"5612\">0115080618<\/strong><br data-start=\"5612\" data-end=\"5615\" \/>\u00a0Returns Address: Emirates Mall<strong data-start=\"5635\" data-end=\"5679\">, Mfangano Street, Nairobi, Kenya<\/strong><\/p><p data-start=\"5681\" data-end=\"5845\">If a dispute cannot be resolved, consumers may escalate complaints\u00a0<span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">to the\u00a0<strong>Competition Authority of Kenya (CAK)<\/strong> or other lawful dispute-resolution<\/span>\u00a0channels.<\/p><hr data-start=\"5847\" data-end=\"5850\" \/><h2 data-start=\"5852\" data-end=\"5875\">16. Legal Disclaimer<\/h2><p data-start=\"5876\" data-end=\"6049\">This policy is governed by the <strong data-start=\"5907\" data-end=\"5946\">Kenya Consumer Protection Act, 2012<\/strong>, and related consumer laws. Where this policy conflicts with statutory law, <strong data-start=\"6023\" data-end=\"6048\">the law shall prevail<\/strong>.<\/p><p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. Policy Overview Zidi Electronics is committed to supplying quality, safe, and fit-for-purpose products. If a product does not meet acceptable quality standards or does not match its description, customers<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/zidielectronics.co.ke\/index.php?rest_route=\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zidielectronics.co.ke\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zidielectronics.co.ke\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zidielectronics.co.ke\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/zidielectronics.co.ke\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=13"}],"version-history":[{"count":19,"href":"https:\/\/zidielectronics.co.ke\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":7559,"href":"https:\/\/zidielectronics.co.ke\/index.php?rest_route=\/wp\/v2\/pages\/13\/revisions\/7559"}],"wp:attachment":[{"href":"https:\/\/zidielectronics.co.ke\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}